Why is my GMC account suspended after uploading products?

MyShop74
Visitor
1 0 0

Hello dear community,
I've opened www.pizzoven.com  then i've uploaded products to the GMC as any normal user but suddenly they suspended my account within a day. I tried many things, several checklists or so on but I could not achieve the solution. Dear google still says the same reasons from day one.  These reasons are: 

 

  • Provide transparency about your business identity, business model, policies and how your customers can interact with you
  • Promote your online reputation by showing reviews or highlighting any badges or seals of approval
  • Use a professional design for your online store that includes an SSL certificate help_outline
  • Provide information in the business information settings in your Merchant Center help_outline
  • Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store

    Whenever I mailed google or used the help section to reach out them and get the real reasons behind the suspension, I couldn't manage that. I've spent a lot of money and also great amount of time for solving this problem but I couldn't. I'm sick of this issue, would you the people who could achieve solving this problem help me for saying something like you did this wrong or so on, please? 
Replies 5 (5)

EmmanuelFlossie
Shopify Partner
3068 226 734

For example, everything looks discounted, Google does not allow this. You can only claim a discount if an item was sold at its original price in recent history. Otherwise this is considered misleading.

 

You may have more issues, so have a look here:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Dany-H
Shopify Partner
2 0 0

Hi, can you get a look to my store ? https://monbeausac.com/

I really dont understand why there are banning me for Misrepresentation Capture d'écran 2024-02-21 161335.png

EmmanuelFlossie
Shopify Partner
3068 226 734

Checking the whole website is a big task, so I can only do a quick scan, which means these are just a few examples. Make sure to check the policies I provided in the previous reply.

 

The business address seems to be associated with a different business. Google generaly accepts 1 address = 1 business / website

For example missing availability status on the product landing page (in stock / out of stock)

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Sheko
Visitor
3 0 0

Hello, Kindly check our site for Misrepresentation, we got accepted without any issue for a long time, but then we got Misrepresentation, we tried everything even from your checklist without any result till now.


What we have changed recently is the payment getaway from Shopify payments to Paytr getaways and we put all this in the payment policy and icon of the provider with acceptable cards at the end of the site page. 

 

www.realmenwearit.com  

EmmanuelFlossie
Shopify Partner
3068 226 734

Having multiple adderesses will confuse Google. Only shwo the address where you the merchant is located. Not the US.

Also make sure you start in Istanbul, not the US.

 

Google is rather traditional and requires you to build up trust in your home country, before you start in a foreign country.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.