Why is my linkpop link not working and how can I fix it?

[ChristianCAS]

Link pop link just stopped working. Every time I click on it it says page not found. When I log in it’s fine but just won’t work. What’s going on? How can I fix this?

[Imogen]

Hi there, @ChristianCAS. Thanks for taking the time to post in the Shopify Community Forums regarding your Linkpop issue. My name is Imogen. It's good to chat with you!

I'd love to collect some additional context from you here so we can troubleshoot this issue more deeply here! Can you provide me with the following:

• Can you provide me a screenshot of the screen that is showing you the error you get when you click the Linkpop Link?
• Are you able to provide the Linkpop link here for me to try using?
• Does the Linkpop Link not work when trying to click it when using a different browser?

Follow up with me here when you get the chance! I'll keep my eyes peeled for your reply!

[OneMobile]

Hi @ChristianCAS 

I don't quite get what you are referring to. Could you please clarify if the 'Link Pop' link is part of a Shopify app or a custom feature you've added to your store? Also, does this link direct to a product page, a collection, or a custom page within your Shopify site?

It would be best if you could provide screenshots so I can have a better look at it.