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Why is my merchant account still suspended after addressing Google's feedback?

WarrenH
Visitor
2 0 0

hello all, i hope someone can shine some light on our issue.

 

google have suspended our account, we had some issues with photos ect which we believed to have sorted. Requested a manual review with no luck. 

our account was then placed on a cool down period. I contacted google and the tech team said they cant see anything that could be an issue due to the cool down period.

 

The cool down period ended on the 6th but after going through and through and having changed nothing im worried about getting put on a cool down period again so im hoping that something can possibly shine some light on whats wrong.

 

website: www.retrocandycompany.com

 

what google have said:

 

Website or online store needs improvement
Limits visibility of all products in United Kingdom

 

 

During the review you requested on Jan 29, 2024, Google found this still to be an issue. Before you request another review, make sure you meet the requirements.

There was a problem identified with your website. Update your entire website to provide a useful and transparent shopping experience for customers.

Make sure your website meets the following requirements

  • Your website should have a domain name that matches the uploaded domain name
  • Your entire website shouldn’t have any broken links
  • Your website shouldn’t contain any placeholder images or text
  • The product details and categories should match those that you provide in your product data
  • Your website shouldn’t contain generic information and shouldn’t miss crucial information about products

 

Thank you in advance for any help! 

 

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
3056 226 734

This is an accepted solution.

Make sure to add all your business details in the footer of all pages.

 

Consider verifying and claiming your business on Google business profile with the address.

 

Missing availability status on the product landing page.

 

You may have more issue, so double check the below info:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3056 226 734

This is an accepted solution.

Make sure to add all your business details in the footer of all pages.

 

Consider verifying and claiming your business on Google business profile with the address.

 

Missing availability status on the product landing page.

 

You may have more issue, so double check the below info:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.