Why is my Meta Pixel not recognized by Instagram and Facebook integration?

[eneskbm]

Hi,

As the title says, I try to connect our Meta Pixel in order to connect our catalog between Instagram and Shopify. However, it doesn't recognize our Facebook Pixel. You can see our Pixel ID on the website and what it found in Shopify while integrating. I have tried everything but it's not shown up there. Normally the Pixel under control our Digital Marketing agency. Though, they gave me an access fully control still doesn't come up. Also, Adblocker is disabled. 

Our current Pixel ending with 74 but it's not there. 

Shopify store: https://kismet-by-milka-tr.myshopify.com

Can we please troubleshoot together?

Looking forward to your reply.

Thanks in advance,

 

[MikeDavey]

Hey 

Just wanted to see if you have followed this document yet?

https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/meta-pixel

[eneskbm]

Hi Mike,

Thank you for your reply.

The Pixel had already been added before I even started working here. So I don't know which way did they follow. What can I do in the current situation? Do you have any solution because whatever I tried it didn't work at all..

[MikeDavey]

We're any marketing campaigns run with that Pixel? 

[eneskbm]

Yes

[MikeDavey]

Ok, so I would pursue continuing using that Pixel, so the data isn't lost.   

[eneskbm]

Yes, as it should be but the problem is this pixel is not shown in the integration page..

[tobiaseifert]

Hello, we have the same Issue. Did you solve it in the meantime?

[Ecom_Adam]

This is so sad. Shopify support has no idea how to solve this issue, they are clueless. What kind of service is this? I have 3 pixels on my BM and NONE of them is showing on Shopify's interface. 

The only option available is to generate a new pixel from Shopify's integration, but then that pixel ID does not show up on Facebook 😂

If anyone got around this, please let us know, as Shopify themselves have no idea about how to solve this.