Why is my Meta Pixel not recognized by Instagram and Facebook integration?

eneskbm
New Member
51 0 0

Hi,

 

As the title says, I try to connect our Meta Pixel in order to connect our catalog between Instagram and Shopify. However, it doesn't recognize our Facebook Pixel. You can see our Pixel ID on the website and what it found in Shopify while integrating. I have tried everything but it's not shown up there. Normally the Pixel under control our Digital Marketing agency. Though, they gave me an access fully control still doesn't come up. Also, Adblocker is disabled. 

 

Our current Pixel ending with 74 but it's not there. 

 

Shopify store: https://kismet-by-milka-tr.myshopify.com

 

Can we please troubleshoot together?

 

Looking forward to your reply.

 

Thanks in advance,

 

Screen Shot 2023-06-19 at 11.01.15 AM.png

Screen Shot 2023-06-19 at 11.03.29 AM.png

 

 

Replies 7 (7)

MikeDavey
Shopify Partner
29 2 2

Hey 

 

Just wanted to see if you have followed this document yet?

 

https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/meta-pixel

https://mikesportfolio.carrd.co/

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eneskbm
New Member
51 0 0

Hi Mike,

 

Thank you for your reply.

 

The Pixel had already been added before I even started working here. So I don't know which way did they follow. What can I do in the current situation? Do you have any solution because whatever I tried it didn't work at all..

MikeDavey
Shopify Partner
29 2 2

We're any marketing campaigns run with that Pixel? 

https://mikesportfolio.carrd.co/

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eneskbm
New Member
51 0 0

Yes

MikeDavey
Shopify Partner
29 2 2

Ok, so I would pursue continuing using that Pixel, so the data isn't lost.   

https://mikesportfolio.carrd.co/

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Please give them a like!
eneskbm
New Member
51 0 0

Yes, as it should be but the problem is this pixel is not shown in the integration page..

tobiaseifert
Visitor
1 0 0

Hello, we have the same Issue. Did you solve it in the meantime?