Why is my Paypal not connecting to Facebook channel?

Mherch
Tourist
4 0 11

Please help me. Why can’t I connect my Paypal to my Facebook channel? It doesn’t give me an error message or anything. It just spins for a few seconds and does nothing. This has been a problem for months. 

Replies 20 (20)

itz_solomon
Tourist
17 0 0
  1. Go to your Payment Settings in Ads Manager.
  2. In the Payment Method section, click Add Payment Method.
  3. Select PayPal and then click Next button. A pop-up window appears prompting you to log into an existing PayPal account or sign up to create a new PayPal account to link to your ad account.
  4. Complete the steps to set up your PayPal account.
  5. Click on Agree and Continue button after log in on PayPal.
  6. Select Done on confirmation screen.
banned
aking53
Visitor
1 0 2

I've done this twice now. The second time, after deactivating paypal to reactivate it. Facebook is still saying that I don't have Paypal activated, but it says it's active under my payment methods. So what now?

H_Brennison
Visitor
1 0 1

This is happening to me too. Have you found a solution?

aawiseman
Visitor
1 0 0

same issue here for me, wish they'd fix it

markitascloset
Tourist
9 0 5

I have the same issue. I've opened tickets with both shopify and facebook. It's been a month and no follow up

Patti_D
Visitor
2 0 1

Did you get a resolution to this? I have the same problem

 

markitascloset
Tourist
9 0 5

No, even Shopify is ignoring my support ticket. 

AllThingsQuilty
Visitor
1 0 0

Ditto for me too. I'm not even sure who to contact to figure this out. 

markitascloset
Tourist
9 0 5

I opened a ticket with both facebook and Shopify - neither of them have responded to me. 

Glimmers
Visitor
1 0 2

1. Select Facebook & Instagram tab under sales channels. 

2. Select Settings, at the top next to Overview 

3. Under Checkout method, PayPal option will have button to connect 

4. PayPal screen will pop up. Log into your business PayPal account and accept terms to connect. 

5. (optional) set up automatic deposit to business bank account. 

EvanLazer
Tourist
4 0 2

This worked in 2 seconds

markitascloset
Tourist
9 0 5

You're one of the lucky ones ☺️. Shopify already confirmed the issue, now it's just a waiting game on my end. 

markitascloset
Tourist
9 0 5

Yes we're aware. While it may work for you, not for others. I have a ticket open with both Shopify and Facebook. 

 

Shopify finally got back to me last night and confirmed that the forwarding links are incorrect, and they're working with FB to correct it. 

Jordan_Stark
Visitor
2 0 0

I did this and it actually worked — seemingly. But when I check the sales channel after connecting it still says disconnected. When you did this did PayPal stay connected on the sales channel?

markitascloset
Tourist
9 0 5

Shopify is aware of the issue now. They said that it's redirecting to the wrong Paypal link, and that they are working with Meta to get it fixed. The more people that reach out to Shopify and Meta about the issue, hopefully they can get it fixed faster 🙂

kyle999
Visitor
2 0 0

Hi, 

Was this issue fixed for you?
I am still struggling with connecting paypal to facebook shops

markitascloset
Tourist
9 0 5

My ticket is still open with Shopify, Facebook, and PayPal. Still no resolution and it's been open since July

Jordan_Stark
Visitor
2 0 0

I finally got this to work in September after opening a ticket with Shopify. I can't recall exactly what I did to get it to work, but it was messy. More or less, I kept trying to connect Shopify to Facebook from different access points in the Shopify backend, and finally one access point worked successfully. I think I even tried through Facebook Commerce Manager. When it finally worked I couldn't even recall how or why it finally worked, because I felt I had already tried it unsuccessfully.

 

I would continue to pester Shopify about it. They tried to blame Facebook at first, but then took some responsibility. Not sure if they did something to our account once I had complained, but they certainly stopped hearing from me once it started working. Just know it's possible. Good luck!

markitascloset
Tourist
9 0 5

If you remember how please let me know.

 

Both Shopify and Facebook tickets are still open. I have to send screen recordings about once a week to both of them. 

zacalie
Visitor
1 0 0

I had the same problem with the spinning wheel and finally got it to connect.  Hover over the PayPal.com link at the top of the pop-up until you see the PayPal website you are trying to be connecting to verify - take a screenshot of the link. Open the screenshot and click on the link. It took me directly to the property page and verified immediately. I hope this works for you all too!