Why isn't my automatic discount code functioning?

[lstrong21]

Hi team,

I've setup an automatic discount code, exactly how I would usually yet this one isn't working. Is anyone else having an issue? Can someone help me??

[Luna]

Hey, @lstrong21.

Thanks for reaching out here! I noticed you are a new member, welcome to the Community forum. I'm happy to take a look into this for you.

Currently, there are no known issues with discounts as per our Shopify Status page. In this case, it will be really helpful to get some more context regarding the issue. For example, do you have other automatic discounts running currently? For context, you can have only one active automatic discount at any given time. Automatic discounts take precedence over discount codes, and customers can't apply multiple discounts to a single order.

It's also important to note, for an automatic discount to apply correctly, your customers need to add all eligible items to their carts before they move to checkout. You can learn more about this in our great help document: Creating Automatic Discounts.

If you're still facing setbacks after confirming these things, I suggest reaching out to our support team. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' Our support team will be able to access your account specifically, to take a closer look. 

In the meantime, how has everything been going with your store? I'd love to hear more about your business and the types of products you sell. 

[Luna · Accepted solution]

Hey, @lstrong21.

Just checking in with you to ensure you receive any support you need. If you have questions, please don't hesitate to reach back out.

Warmly,