SEO, AdWords, affiliates, advertising, and promotions
Hello, I am currently running the issue with my website : anzu-meat-factory.myshopify.com
The discount code of
Once I apply to the selected products and it shows up "This discount code isn't valid for the items in your cart."
Please help to support, because this one is happening with real users.
Thanks
Hi @Reginaa
All-in-one marketing platform Growave is here. Here are some suggestions regarding your issue. I hope it would help.
Hi @Growave
Thank you for your support,
But i think the reason which you mentioned, that is incorrect.
Because most of our users still can apply discount code.
But somehow some users face the issue
also, this is configuration for discount code
Any Shopify supporter can help please ... ?
Hello @Reginaa,
Hope you are doing well.
You can contact Shopify support here to solve your query: https://help.shopify.com/en/questions#/contact/chat
In the meantime your issue is solved you can use the iCart app to apply the discount code on the cart page or you can create the discount(automatic, manual) in-app as well.
Also, I have seen that the product in the screenshot shared by you is Sold out, so I guess because of that customers(who have added the products before and then abandoned the checkout) are not able to apply the discount code.
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