Why isn't my Instagram bio link directing to my store?

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This is my first business. Today I created a new Instagram account to drive traffic to my store. I added the link on my Instagram bio. But the link is not working. Can anyone help me? Link is not working in DM's.

Reply 1 (1)

Shopify Staff
1715 199 301

Hi there, @home_master. Thanks for coming to the Shopify Community with your link situation. It's great to meet you. My name is Imogen, and I'm happy to lend a hand in resolving this.


Thanks a bunch for uploading a video. However, since it's a downloadable mp4 file, I'm unable to access it since I'm working from a company device. With that being said, I can still help if you can provide me with the following information:


  • Can you provide me with a link to your Instagram Page so I can test the link?
  • Can I also have a link to your Shopify Store?
  • Are you receiving any specific errors regarding the link that lets you know it's not working?

Please, get back to me when you can with the requested information. I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
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