Why isn't my store showing up on Instagram and Facebook?

1 0 0

Hello! I created my store and its not working. I try to add catalogue to my instagram and its not working. Also i connected facebook and instagram channels, but my meta business suite commerce manager doesnt show shopify store when i added it. Help me pls

Replies 2 (2)

Shopify Partner
5 0 2

The issue can be resolved but we have to check the internal configurations first. For that, we’ll need the business account access.

Shopify Staff
2055 224 326

Hey @Ariana2023,


Welcome to the Shopify Community!


Are you seeing any errors when trying to connect your Facebook and Instagram channels? 


Before you start using Facebook and Instagram by Meta, you need to set up a Facebook Business Manager that's connected to both your business's Facebook Page and an ad account that has an admin role for the Business Manager.


If you have a personal ad account, then you need to connect it to a Business Manager. If you've never run ads with your personal ad account, then you need to create a new ad account inside Business Manager before you can create Facebook ad campaigns. Learn more about Business Manager and ad accounts from the Facebook Ads Help Center. If you don't have a Business Manager, then you can set one up when you're setting up Facebook and Instagram by Meta.


You can be an admin on multiple Facebook pages, and access them all using a single Facebook Business Manager. However, every Facebook business page can only be owned by a single Facebook Business Manager. You need to be the admin of both the Facebook Business Manager that owns a specific Facebook page and the Facebook page itself to connect it with Facebook and Instagram by Meta in Shopify.


TIP: If you run into any further issues with Facebook or Instagram, we have a fantastic community forum post right here with steps on how to fix any current known issues for the Facebook channel. I’d also highly recommend looking into Facebook Blueprint where you can discover online learning courses, training programs, and certifications that can help you get the most out of Facebook marketing platforms.


I look forward to hearing from you!

Moira | Social Care @ Shopify
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