Why isn't my welcome email automation sending to subscribers?

[RodrigoBarreto]

I have selected a pre-built automation to send a welcome email to subscribers who enter their email through a pop-up. I would like to know why the emails are never sent.

[JanviArora]

If your pre-built automation for sending welcome emails to subscribers who sign up through a pop-up is not functioning as expected, several factors could be at play. Firstly, check the settings of the automation to ensure that it is correctly configured, with triggers aligned to subscriber actions. Verify that the pop-up form is integrated seamlessly with your email marketing platform, and that subscriber data is being captured accurately. Additionally, examine any conditions or filters within the automation that might be preventing emails from being sent. It's crucial to test the entire process, from entering an email through the pop-up to the automation's execution, to identify and troubleshoot any potential issues. If problems persist, reaching out to your email marketing platform's support for assistance could provide insights into specific issues related to your setup. Hope this helps!