Why my shopify store is not working on compute

1 0 1

I have registered on shopify recently and it is live and working properly on mobile browsers but when i try to use it on my computer then it is not responding. So can you please help me regarding it.

Replies 3 (3)
Shopify Partner
3617 797 1443

Hi @kankshiaroma,


This is Richard from PageFly – Shopify Landing Page Builder App and I would like to give a piece of advice.


I have checked the Shopify Status page and there are currently no known issues affecting access to Shopify stores on desktop devices. 

Screenshot 2023-03-03 at 18.25.52.png


Hence, my advice is to try out the following workarounds: 

  • Clear your browser's cache and cookies. Normally the browser stores certain data from websites in its cache and cookies. Clearing these may solve certain problems, such as formatting or loading issues.
  • Make sure that your browser is up to date.
  • Open your site on an Incognito window
  • Use a different browser, either Safari, Chrome or Firefox, etc.
  • Try cellular data instead of WiFi


I am looking forward to hearing the results! 

If it doesn’t work still, you can share the store URL and I will inspect this further.


Best of Luck,

– Richard | PageFly Team

Please let me know if it works by giving it a Like or marking it as a solution!

PageFly - #1 Page Builder for Shopify merchants.

All features are available from Free plan. Live Chat Support is available 24/7.

Shopify Staff (Retired)
Shopify Staff (Retired)
1746 172 314

Hi @kankshiaroma

As others have mentioned here, if your website works fine on your mobile but not on your computer, then the issue is localized so you will need to refresh your cache and cookies.

If that doesn't help, you may want to try using a different internet provider to test whether your connection is simply timing out. You could try using your mobile data, for example. 

What kind of store are you building? What are you selling? I'd love to know more about your business plans!

To learn more visit the Shopify Help Center or the Community Blog.

Shopify Partner
2405 223 532

Hello @kankshiaroma,

This is Gina from flareAI app - get free sales from Google.

I'm sorry to hear that you're experiencing difficulty accessing your Shopify store on your computer.

Here are some troubleshooting steps you can try:

1. Clear your browser cache and cookies
Sometimes, outdated or corrupted cache and cookies can cause issues with accessing websites. Clearing your browser cache and cookies can resolve this issue.

2. Try using a different browser
Sometimes, the issue can be specific to the browser you are using. Try accessing your Shopify store using a different browser to see if the issue persists.

3. Check your internet connection
A slow or unstable internet connection can also cause issues with accessing websites. Check your internet connection to make sure it's stable and has a good speed.

4. Disable browser extensions
Sometimes, browser extensions can interfere with website functionality. Disable any browser extensions and try accessing your Shopify store again.

5. Contact Shopify support
If none of the above steps resolve your issue, contact Shopify support for assistance. They will be able to provide you with more specific guidance and help resolve the issue.

I hope this helps you resolve the issue with accessing your Shopify store on your computer.


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