Why won't my marketing automation template save changes?

[Snusoul]

I'm trying to edit my automation emails, but when I click save, the template reverts to the original. I've tried both the app and the desktop, and it's still not saving. Any assistance would be greatly appreciated. Thanks

[BSS-Commerce]

Hi @Snusoul 

It sounds like there might be a technical issue preventing the changes from being saved properly. Here are a few troubleshooting steps you can try:

1. Clear your cache and cookies: Sometimes, clearing your browser's cache and cookies can help resolve technical issues like this. Try clearing your cache and cookies, and then refresh the page and try to make the changes again.

2. Try a different browser: If clearing your cache and cookies doesn't work, try accessing your automation emails in a different browser. This will help determine whether the issue is with your browser or with the app itself.

3. Contact Shopify Support: If neither of the above steps work, it's possible that there may be an issue with the app itself. Contact Shopify support for assistance, and be sure to provide as much detail as possible about the issue you're experiencing.

Hopefully one of these steps will help resolve the issue and allow you to save your automation email changes successfully.

[Snusoul]

Thank you so much for your help. I have tried your suggestions and they didn’t work but I will contact Shopify Support for further assistance.

[dmibizz]

Hi Snusoul,

Did you get any solution to this problem?

Thanks!