Auszahlungen

[heilingalex]

Ich ersuche um Information warum mein Guthaben nicht ausbezahlt werden kann.

[Kai]

Hi Heilingalex,

handelt es sich hierbei um deine Shopify Payments Auszahlungen, die zurückgehalten werden?

Wenn ja, solltest du diesbezüglich eine E-Mail hierzu erhalten haben, die dich über den Grund dafür informiert. Wenn du auf diese E-Mail antwortest, kannst du dort weitere Details erfragen.

Standardmäßig werden alle Shopify Payments Konten durch unsere Bankpartner verifiziert. Dazu erscheint in deinem Admin ein Banner, der auffordert die dafür nötigen Unterlagen einzureichen. Hast du diesen Schritt bereits durchgeführt?

[heilingalex]

I send documents many and many times but i get no answer. What you need to pay out my money. I send you passport of managing Direktors, also my passport. I am employer of the company. I send you all documents of company... what you need ?

[heilingalex]

i try it every day that i can withdraw the money from my customers.

I send you again
ID cards from the directors and owners of the company
IDs from me personally. I am employed in the company and manage the shop
I am sending the extract from the company register. I am sending the latest payslips where you can see that I am employed by the company.
I send the business license.
I send an extract from the tax office account.
What else do you need ?

[Kai]

Hi Heilingalex,

if the account owner contacts my colleagues by email from the email address that is on file for them at Settings > Users and Permissions > Store owner, they will be able to access the shop and advise which documentation is needed in order to verify the Shopify Payments Account. 

Does that work?

[heilingalex]

no, i ask since many weeks for information why my account is already locked...

i get no answer.