Checkout UI Extension - Targeting on Thank You page not working

Danyel1980
Shopify Partner
7 0 3

Hello all,

I have already created many Checkout UI Extensions and all works fine. 
But mysteriously I can't reach my current app on the 'Thank You' page.
On my Dev Store and locally it works perfectly, so there I can see banner.
I have also took the thank you example exactly 1:1 from the documentation and it works on locally and my own Dev Store perfectly but when I deploy my code to the target shop then It doesn`t appear on the Thank-You Page.
On the checkout editor I can see my app but I have noticed a difference between working and not working version, visible on the screenshots below.

 

working version:

Danyel1980_1-1694555688539.png

 

NOT working version
Danyel1980_0-1694555656123.png

 

 

Can somebody help me?

Replies 6 (6)

Danyel1980
Shopify Partner
7 0 3

Here I can not see the info banner on the "Thank you page".
Not working environment
Danyel1980_1-1695730124758.png

Here I can see the info banner on the "Thank you page".
On my development shop. Here it works

Danyel1980_2-1695730272276.png

 

What is the difference between both systems?

 

Shahaab_Manzar
Shopify Partner
7 0 1

Hey, did you solve this? Facing the same issue, On dev Store the app runs fine, but after deploying  app is not rendering on Thank you page. 

samir-growwx
Shopify Partner
6 0 3

Hello @Danyel1980 , facing the same problem. this is a CRITICAL issue since checkout UI extension has stopped working in prod. were you able to resolve this ?

Danyel1980
Shopify Partner
7 0 3

Hello Samir,
unfortunately no solution. The problem is still there.

samir-growwx
Shopify Partner
6 0 3

Is there a way to escalate this to Shopify since it's pending for more than a month now ?

Danyel1980
Shopify Partner
7 0 3

I hope that Shopify will register this post, handle it immediately, and fix the problem.