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Custom Web Pixel not firing standard events on Shop Pay

Custom Web Pixel not firing standard events on Shop Pay

NicoSpoke
Shopify Partner
23 0 17

I've recently migrated my store to Checkout Extensibility. 

 

I have a custom web pixel app installed in Settings > Customer Events > {My Pixel App}

 

In there I'm listening to checkout events like "checkout_started" or "checkout_completed". These events work well if a user completes the checkout as a guest customers in Shopify Payments, but it does not fire those events in Shop Pay. 

 

There's nothing in the documentation that say why it wouldn't fire in Shop Pay and I would like to know if its possible at all.

Building digital interfaces for Shopify Stores
Reply 1 (1)

DanXIT
Shopify Partner
3 0 0

same issue....Shopify please put more doc about it, and there's no customer information in checkout/create webhook   when user using  shopify pay from product page