Deep links for classic customer accounts: negative UX

intelli-ua
Shopify Partner
12 0 6

Hi,

When creating deep links that should help merchants to place a block on Classic customer accounts page, the UX of theme editor makes it very hard to complete the setup. Here's steps merchant needs to take to place a block on Classic customer account page:

1) Click the deep link:

Screenshot 2023-11-01 at 13.00.33.png

2) A bit confusing – we see the login page instead of the account page itself. Is it possible to view account page without logging in to a real account? Some dummy account details could be popped out. Anyway, if user tries to click Email / Password inputs, the focus is sometimes moving away because click actually goes for login section settings that appear on the left side, not to the input itself:

Screenshot 2023-11-01 at 13.01.01.png

 

3) Merchants that only start setting up a store will need to take one more additional step: create an account. When they submit registration form, they are redirected to the Home page by default (why?) instead of the Account page our deep link is pointing to:

Screenshot 2023-11-01 at 13.05.09.png


4) Most merchants with no theme editing experience will get lost here already. Most will need to close editor and try opening the deep link again.

5) Only in this case merchant will be able to actually do something with the account page.

Deep links were created in order to replace script tags, but in fact, script tags would require 0 steps (all done by JS/CSS that's added in a background, no action is required from the merchant), while deep links mechanism requires up to 5 steps, which not all merchants will be ready to complete. So setup process with Deep links is actually harder for classic customer accounts than it would work with script tags. 

Are there any workarounds to simplify this process?

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