Sales Channel App - Navigation Link Not Showing by Default

Shopify Partner
5 0 1

I'm encountering a challenge with my sales channel app. Despite accurate setup, the app's navigation link isn't visible by default in the left-hand navigation panel (aka left rail) of Shopify's admin interface.

Key details:

  • The app is correctly set up as a sales channel in the Partner Dashboard.
  • I've updated the app icon in SVG format (within Embedded App > Navigation settings), per Shopify's guidelines.
  • The problem persists even after uninstalling and reinstalling the app: the app link isn't visible by default.
  • The app link becomes available only when I search for it in the top bar or click on the right chevron arrow in the left navigation pane beside the heading "Sales Channels".
  • The only workaround so far is to manually pin the app link, but this feels cumbersome and non-intuitive.
  • I've attached screenshots below for reference.

It's crucial that our app's icon is easily visible in the navigation panel upon installation by default, for users to easily access and adjust settings within the Shopify admin.

Has anyone else faced this issue? Any suggestions on how to resolve it? This significant UX issue emerged after we changed our app to a Sales Channel and we'd like to address it promptly.

Thanks in advance for your help.


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Reply 1 (1)

Shopify Partner
5 0 1

This is still an issue! Please advise @Shopify team.