Shopify keeping Payament customization rule active in backend even after uninstall app

tejash_patel_iw
Tourist
23 0 2

Hello,

We need your immediate attention regarding a critical issue we are facing with the payment customization API.
API reference link: https://shopify.dev/docs/api/functions/reference/payment-customization

Currently, there is a rule that is still active from another app, even after uninstalling it. This has caused the rule to not deactivate automatically. As a result, when we try to activate the rule from our end, Shopify throws an error.
For reference please check this video: https://screenpal.com/watch/c0Q3h2VCLa9

This issue is causing significant disruption to our payment customization process and impacting our ability to serve our customers effectively.

We urgently request your assistance in resolving this matter as soon as possible.

Thank you,

Reply 1 (1)

SBD_
Shopify Staff
1829 269 406

Hey @tejash_patel_iw 

 

Thanks for reporting this. It's an issue on our end and should be resolved shortly.

Scott | Developer Advocate @ Shopify