Site wont connect to Dropstream

MelPrintz
Visitor
2 0 1

Good Morning Everyone, I'm trying to connect an account to Dropstream but when I type in the URL I and press test connection I get the following error from Dropstream's end "Could not connect to server. Please check that the URL can be resolved or check the help documentation." I've contacted Dropstream's Support staff and they said it's most likely on Shopify's end or that the client needs to whitelist Dropstream's IP. If anyone here has had a similar experience and knows how to help I'd appreciate it immensely. 

Replies 2 (2)

MelPrintz
Visitor
2 0 1
Do you know how to get in contact with a Shopify Expert? I know the support email is now discontinued.

Liam
Shopify Staff
2731 299 769

Hi MelPrintz - I found some docs on setting up Dropstream with Shopify on their support site, have you followed these steps?

Liam | Developer Advocate @ Shopify 
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