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I have a few video files that are unable to upload. All are MOV files, the largest file is 14.3mb, all aspect ratios are 16:9 (1280x720), & for some reason I keep getting error "Aspect ratio m...
‎05-28-2023
12:23 AM
...ype: VIDEO same result (original source juts a sample video and i tried many different URL's and supported format that should be mov or mp4 ...) mutation createProductMedia {
productCreateMedia(p...
‎12-14-2022
09:43 PM
Hi Shopify team, I need to upload some video files(avi, mp4 or mov > 20Mb) on my store. By the way, it gives error all the time when I try to upload. Can you please give me solutions w...
‎05-26-2022
10:43 AM
...d": "gid://shopify/GenericFile/22400487063747",
"alt": "utku-video",
"url": "https://cdn.shopify.com/s/files/1/0274/0007/7396/files/movie-utku.mov?v=1...
‎10-19-2021
06:28 AM
Hello, I am trying to upload a video with a custom HTML code but the video only shows a white background with a play button. Is there a code where I can add a picture as the thumbnail of t...
‎01-13-2023
06:19 PM
I am trying to add a new product to my shopify store and I notice that the "add photo" area looks different - no biggy, but it is not allowing me to upload any photos to the product. I keep g...
‎10-23-2019
05:12 PM
2 Likes
Hi, I need help on fixing the format of my product videos. It doesnt seem like its a format issue though, more like video conversion compatibility. I've uploaded my files both in .MOV & m...
‎08-19-2022
08:13 AM
Hello, I am trying to upload a video with a custom HTML code but the video keeps on autoplaying/playing when the page loads. I only want the video to play when the customer hovers over the video...
‎01-13-2023
05:16 PM
I'm trying to figure out if there are any hidden controls on the video_tag control that would allow me to say whether or not a file gets compressed on the front end. I've got a video uploaded to a p...
‎09-28-2020
03:54 PM
1 Like
Hello Everyone, I made a product video on my camera and now I want to add this video to my product page. I could not find a way to add the video. There is an option to add youtube video w...
‎08-23-2019
10:17 PM
4 Likes