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I have a few video files that are unable to upload. All are MOV files, the largest file is 14.3mb, all aspect ratios are 16:9 (1280x720), & for some reason I keep getting error "Aspect ratio m...
‎05-28-2023
12:23 AM
Hi Shopify team, I need to upload some video files(avi, mp4 or mov > 20Mb) on my store. By the way, it gives error all the time when I try to upload. Can you please give me solutions w...
‎05-26-2022
10:43 AM
hi, i seem to be having trouble uploading 4-6 sec. product videos to the new product page. the format of the video was .mov. did a bit of research and all suggestions point towards mp4 format. i c...
‎01-25-2024
03:52 PM
...ype: VIDEO same result (original source juts a sample video and i tried many different URL's and supported format that should be mov or mp4 ...) mutation createProductMedia {
productCreateMedia(p...
‎12-14-2022
09:43 PM
I have a video file that is 90 MBs that I would like uploaded onto my shopify store. How do I get around the 20MB size restriction shopify has setup.
‎01-24-2023
12:29 PM
...d": "gid://shopify/GenericFile/22400487063747",
"alt": "utku-video",
"url": "https://cdn.shopify.com/s/files/1/0274/0007/7396/files/movie-utku.mov?v=1...
‎10-19-2021
06:28 AM
I am trying to add a new product to my shopify store and I notice that the "add photo" area looks different - no biggy, but it is not allowing me to upload any photos to the product. I keep g...
‎10-23-2019
05:12 PM
2 Likes
I want to add a video that I created without using another source. Shopify states MP4 file is okay, (see image below) but all the answers I read on this forum state that you have to use Vimeo or Y...
‎03-13-2023
06:37 AM
Hello, I am trying to upload a video with a custom HTML code but the video only shows a white background with a play button. Is there a code where I can add a picture as the thumbnail of t...
‎01-13-2023
06:19 PM
Hello, I am trying to upload a video with a custom HTML code but the video keeps on autoplaying/playing when the page loads. I only want the video to play when the customer hovers over the video...
‎01-13-2023
05:16 PM