"This Instagram business account is already linked to a Commerce account on Shopify"

elemntoph
Visitor
1 0 5

I was trying over and over to get approved by Facebook for Instagram Shopping to no avail. They said the domain I provided doesn't allow customers to checkout. I already had the domain verified on Facebook. I already had an approved Commerce account and the Shopify Catalog feed is working normally but I still got rejected so I decided to redo everything.

I disconnected my IG and FB.
I switched back to a personal IG, then reverted to Business and connected my IG to my FB.
Deleted and reinstalled FB App in Shopify.
Had a new Commerce account for review and got approved.

This second setup went smoothly until I tried adding my Instagram in the FB Business Manager. I got this error:

2021_01_21_08_16_39_95_Shopify_Commerce_Account.png

 How do I go about this? I understand this might have been because of the old Commerce account still being connected my IG account but I'd like to move forward and have it over this new Commerce account? Please help! 

Replies 31 (31)