Transaction Credits on Refunds Fees - After March 1, 2020, Shopify will no longer return this fee?!

Newbie_Seller
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Dear Shopify Community and Experts,

 

Shopify has always been crediting back transaction fees if a store owner makes a full refund to a customer - same procedure with many or probably all other payment processors including the greedy Paypal!!

 

That said, all of a sudden today January 20th, 2020 - we are receiving a notification from shopify indicating that Shopify will no longer be returning the fees as of March 1st, 2020 (see image at the bottom of this message, i have also put the text version of the email just in case)......my understanding here means if you refund an order to a customer, shopify will still charge you a transaction fee!! 

 

Questions

 

1. Has anyone / everyone received this email notifying that there will be this so called "Update on refund policy"?

 

2. In this shopify email regarding this new upcoming change, Shopify has put a link to its called "Shopify Terms of Service" - https://www.shopify.com/legal/terms?utm_source=exacttarget&utm_medium=email&utm_campaign=support&utm...

 

no where there is a mention of transaction credit on refunds specific.....everything is general about "transaction fees"

 

3. Isn't this stealing in day light? i mean how would shopify start charging transaction fees to store owners if nothing is sold (fully refunded to a customer)? There are many legitimate reasons why refunds are being made but the most common ones is "high risk transactions" (we have tools to analyze transactions and sometimes you see a bunch of things that do not make sense in a customer order.....history of fraud, billing address does not match credit card address e.t.c)

 

Would appreciate shopify experts and community to provide more insights on this......we do feel this is some kind of an attempt for shopify to get store owners to use their shopify payments processor (which we are not using - we are on paypal), and probably message is sent to specific stores not everyone else!! We do a lot of refunds because we have been attacked by scammers lately very intensively, therefore we are very keen on our orders!!

 

 

 

Shopify-update-on-refund-fees.jpg

 

 

 

Text version of email here:

 

Dear XXXXXX,

We are making changes that will go into effect after March 1, 2020, including a change to our current Shopify Terms of Service that may affect you.

Upcoming changes:

  • We discovered a mistake we made with your account: When you process a refund, we have been paying you back your original transaction fee despite our terms of service saying that this won’t happen. We won’t be asking for any money back and unlike many payment processors, we won’t charge an additional fee to process a refund. After March 1, 2020, we will no longer return this fee. This is consistent with our existing Shopify Terms of Service that you agreed to already.

If you have any questions about these changes, please don’t hesitate to get in touch with us.

Thanks,
Shopify Support

 

© Shopify, 150 Elgin Street, Ottawa ON, K2P 1L4

Shopify.MailID:1-1.5e25cf18.6433354.5936ff5ef8b88ec7fd1b41bfe178b0d5

 

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