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After adding credit card details my shopify is unavailable

randee024
Visitor
3 0 0

Please help me with my account. my trail has been expired after adding my credit card and ive try to create another shop using same email then ater adding my credit card details again it is unaccessible/currently unavailable it seems these is known issue and i seen a lot of ticket about this and i decided to create a new one to let you know that this needs to be solved in high priority.

Accepted Solution (1)
Lulu
Shopify Staff
911 87 223

This is an accepted solution.

Hi, @randee024.

 

It advises you to contact support so we can check out the situation for you as each one is unique. I received your email and I have escalated it to our Business Operations team. They will need to do a full account review and then they will reach out by email with an update as soon as they have one. It can take a few working days and there is no way to speed up this process at the moment as they have quite a large queue. However, I assure you they will be in touch as soon as they can.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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