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What's the next step to reopen my frozen Shopify store?

Nestorhk
Tourist
5 0 1

Hello, 

i notice that my shop was frozen & i fixed the outstanding bill already.
However since the system want me to choose the plan again & it was happen « contact support »
 
pls let me know the next step to reopen my store
Accepted Solutions (2)

Trevor
Community Moderator
3391 459 979

This is an accepted solution.

Hey, @Nestorhk

It sounds like you've done everything right so far, so it is a bit strange that your account is still frozen. I'll want to verify the store so I can take a look at the issue. I have sent you an email titled "Shopify Forum Support" to verify your store. If you can reply to that email with the requested information then I can help get this reviewed. 

Trevor | Community Moderator @ Shopify
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Trevor
Community Moderator
3391 459 979

This is an accepted solution.

@Cjlightning 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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