Solved

Dropdown navigation menu does not work

ginetteshop
New Member
12 0 0

Hi, 

 

Trying to add a dropdown menu under collections in the main navigation menu. When clicked, nothing happens, not showing and not linked. 

Can you help? 

Thank you

 

https://ginette.shop/

Accepted Solutions (2)

Lilith
Shopify Staff
603 73 185

This is an accepted solution.

Hi, @ginetteshop!


My name is Lilith, I'm on the Social Care team at Shopify.

 

I went in to check how your dropdown menu is doing:

 

 

alt

 

 

It appears that you've got it working at this time. Did you manage to correct the code in your theme that was causing this for you?

 

Whenever you do any code changes and something isn't quite working well, you can also revert the theme code back to the last version or original version.

 

Here's a guide on how to do that if you ever need a temporary quick fix for any code issues. The steps are just in the last few steps on how to revert the theme code.

 

I'm happy to answer any questions you think of as you work on your business.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Lilith
Shopify Staff
603 73 185

This is an accepted solution.

Thanks for trying that, @thebeadfarm! Since you're using our Shopify Debut theme, what we're going to need to do is dive into your theme to see what is happening. As long as you haven't done any code changes or any apps that modified your code, we can have our theme specialists take a peek. To do that we will need to escalate a ticket to that team.

To open a new ticket we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Debut theme's drop-down menus not expanding as expected

Once the escalated ticket is in the queue for the escalated team, you'll be in touch with our theme specialists via email.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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