Submitting verification documents - 'The photo ID couldn’t be verified'

danielle_c
Visitor
2 0 5

I received a notification last week stating 'The documents you uploaded were not valid. To continue using Shopify Payments, resubmit them in order to verify your business.'

I would have uploaded ID documents over a year and a half ago with no issue. Not sure why I am being asked to verify ID documents out of the blue now. I have tried numerous times to upload the very same documents again but cannot get it to work. The ID is still valid. I am getting an error message 'The photo ID couldn't be verified'.

It is very frustrating that you cannot contact Shopify support anymore to assist with issues like this. Can someone from Shopify please contact me to resolve this issue before this impacts my payment collections or payouts.

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