Shopify charges for refunds?

waterglider99
Visitor
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I had a customer order almost $6,000 in product and then emailed and cancelled the order.  I was billed today for over $150 from Shopify because they won't refund the credit card processing charge.  Is this correct?  If so, how do I migrate all my websites from Shopify to another platform that doesn't extract unnecessary charges like this?

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