How to get a phone call from support .... brace yourselves

KapoKKid
Excursionist
20 0 17

Having just spent an hour and a half on chat only to find out that changing fb and insta information is not possible until their work is completed I asked how to get a phone call.....are you ready....

Alright so the following are the steps:

  • Go to support.shopify.com
  • Log in to your account. This will be important if you would prefer the callback option, as it will only be presented if you're logged in
  • Type in keywords for your issue in the Search field and click Search
  • You'll then notice common questions related to your issue, as well as help guides. Below this, you'll see the option to contact our support team.
  • Then you'll see the options to chat with us, email us, or request a callback .......................

another insult...so I requested "Please also suggest to your it support team that a simple button to request a call back once we have logged in would be a much nicer way to treat your paid up clients rather than this insult of a list of instructions".

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