Tap & Chip Reader keeps unpairing

MountainMadness
Explorer
59 0 72

We have had the newest tap & chip card reader at our POS for about a month.  From day one, we have had issues with the reader un-pairing necessitating going through a complete re-pairing process.  We also have the dock so when this happens we have to dismantle the dock to pull the reader out in order to get to the power button (who designed this thing anyway?)  We have gone through everything and it's not a matter of bluetooth being disconnected - the device itself is messed up and will no longer connect with the iPad even though bluetooth is enabled and all other bluetooth devices are having no issues.  Lately this is happening to us at least twice a day and causes serious issues for our clerks when there is a line of customers.  We just bought a new iPad (gen 6) to replace the older iPad we were using for the POS, but are having the exact same issues with the reader.  And, yes, we are running the latest version of iOS and the Shopify POS app at all times.

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