30 days pass no tracking

Che_Budta
Visitor
1 0 0

Hello I was wondering why I don't see no tracking information and it's been over 30 days that the customer purchased. How would i get that information to tell my customer? 

Replies 2 (2)

Michael_AG
Shopify Staff
47 8 11

Hello,

 

Please provide more details about you issue.

To learn more visit the Shopify Help Center or the Community Blog.

ParcelPanel
Explorer
73 2 7

It's strange. Hi @Che_Budta , what courier did you choose? 

Normally, you can receive a tracking number from your courier which will allow you and your customer to access the shipping progress. 

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