30 days pass no tracking

Che_Budta · ‎04-07-2023

Hello I was wondering why I don't see no tracking information and it's been over 30 days that the customer purchased. How would i get that information to tell my customer?

Michael_AG · ‎04-19-2023

Hello,

Please provide more details about you issue.

To learn more visit the Shopify Help Center or the Community Blog.

ParcelPanel · ‎05-05-2023

It's strange. Hi @Che_Budta , what courier did you choose?

Normally, you can receive a tracking number from your courier which will allow you and your customer to access the shipping progress.

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