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30 days pass no tracking

Che_Budta
Visitor
1 0 0
‎04-07-2023 11:20 AM

Hello I was wondering why I don't see no tracking information and it's been over 30 days that the customer purchased. How would i get that information to tell my customer? 

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Michael_AG
Shopify Staff
Shopify Staff
47 7 9
‎04-19-2023 11:58 AM

Hello,

 

Please provide more details about you issue.

To learn more visit the Shopify Help Center or the Community Blog.

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ParcelPanel
Explorer
72 2 6
‎05-05-2023 09:17 PM

It's strange. Hi @Che_Budta , what courier did you choose? 

Normally, you can receive a tracking number from your courier which will allow you and your customer to access the shipping progress. 

Make Post-Purchase the Best Part of the Customer Experience.
Delight your customers with automated shipment tracking, increase brand loyalty and drive more sales.
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