Access denied when create bulk operation query all orders using Shopify GraphQL Admin API

[ShengLong]

We are trying to submit our app and the review team ran into a problem that does not happen when we test the app with our development store. The app was trying to create a bulk operation to query all orders and it failed with the following error:

  2023-10-30 14:24:21:   {
  2023-10-30 14:24:21:     headers: {
  2023-10-30 14:24:21:       host: 'forecast.2-b.app',
  2023-10-30 14:24:21:       'x-forwarded-for': '34.73.119.92',
  2023-10-30 14:24:21:       connection: 'close',
  2023-10-30 14:24:21:       'content-length': '195',
  2023-10-30 14:24:21:       'user-agent': 'Shopify-Captain-Hook',
  2023-10-30 14:24:21:       accept: '*/*',
  2023-10-30 14:24:21:       'accept-encoding': 'gzip;q=1.0,deflate;q=0.6,identity;q=0.3',
  2023-10-30 14:24:21:       'content-type': 'application/json',
  2023-10-30 14:24:21:       'x-shopify-api-version': '2023-07',
  2023-10-30 14:24:21:       'x-shopify-hmac-sha256': 'e2rowUaWcgwRngCCcE3eNZA02UCvy/KtlwlFsTbfpS8=',
  2023-10-30 14:24:21:       'x-shopify-shop-domain': 'eb0ac1-2.myshopify.com',
  2023-10-30 14:24:21:       'x-shopify-topic': 'bulk_operations/finish',
  2023-10-30 14:24:21:       'x-shopify-triggered-at': '2023-10-30T14:24:19.591861009Z',
  2023-10-30 14:24:21:       'x-shopify-webhook-id': '5a7488ac-e102-4b0a-baa5-ea1d755361e9'
  2023-10-30 14:24:21:     },
  2023-10-30 14:24:21:     body: {
  2023-10-30 14:24:21:       admin_graphql_api_id: 'gid://shopify/BulkOperation/1230569865238',
  2023-10-30 14:24:21:       completed_at: null,
  2023-10-30 14:24:21:       created_at: '2023-10-30T22:24:19+08:00',
  2023-10-30 14:24:21:       error_code: 'access_denied',
  2023-10-30 14:24:21:       status: 'failed',
  2023-10-30 14:24:21:       type: 'query'
  2023-10-30 14:24:21:     }
  2023-10-30 14:24:21:   }

 It look like that we lack some permission to create a bulk operation. We have the following scopes: read_products,read_orders,read_all_orders,read_inventory. We also have request for Read all orders scope and Protected customer data access as the attached photos and it does work with our development stores. Can you please help us to figure out what we are missing here? Thanks.

[Liam]

Hi ShengLong,

It does indeed look like there's a permissions issue happening here. When Shopify's review team is assessing your app, they'll go through the installation process and grant permissions based on the scopes you've requested.

When you say "We have the following scopes: read_products,read_orders,read_all_orders,read_inventory" Are these just manually enabled on your dev store or are you making requests for these scopes upfront during the initial installation? 

[ShengLong]

Thank you for your attention. Those are the scopes that we used to do OAuth with. Again, they are exactly the following 

'read_products,read_orders,read_all_orders,read_inventory'.

[Liam]

For the protected customer data, are you requesting access via this method?

[ShengLong]

We requested, and then they said that the request will be reviewed on app submitting. Today, I went there to check and here is what I saw 

Is that the problem?

Thank you for your time.

[Liam]

Hi ShengLong,

Yes - I think that might be the problem. There should be info in the email sent to you on what changes are required for your app.