API getting fulfillment done in Shopify

[Steambox]

In Shopify there are created fulfillments. I think they are automatically generated from out of the orders.

I can retrieve a fulfillment trough a get via the admin rest api endpoint:
/admin/api/2023-01/fulfillment_orders/5094514917629/fulfillments.json

{

    "fulfillment_orders": [

        {

            "id": 6194896634109,

            "shop_id": 61600006397,

            "order_id": 5094514917629,

            "assigned_location_id": 71889551613,

            "request_status": "unsubmitted",

            "status": "open",

            "supported_actions": [

                "create_fulfillment",

                "move",

                "hold"

            ],

Now my fulfillment company wants to update a fulfillment in Shopify when they shipped the goods.

They want to update the fulfillment as shipped and add tracking information. For as far I can see in the documentation this should be done trough the following endpoint:

/admin/api/2023-01/fulfillments/6195541836029/update_tracking.json or do they need to create the fulfillment trough the API endpoint:

/admin/api/2023-01/fulfillments.json?

 

However, both options are not working.  And are giving a strange response when posting:

Could someone please help us out?:)

[ShopifyDevSup]

Hi @Steambox, There are a couple of approaches that they can take to update the fulfillment status. If they can make a POST to update_tracking (they have required scopes/permissions) then the guide is here. Or if you're working with GraphQL then you have more options and can use FullfilmentCreateV2 , part of the migration to Fullfillment Orders process. You can find details on this here. https://www.shopify.com/ie/partners/blog/fulfillment-orders-api-migration.

Unfortunately the screenshot you provided is illegible when zoomed, but it looks like possibly the call in postman is missing some permissions or required field parameters. Hope this helps.

[Steambox]

Hi there,

We've been working on it and we gave our partner all the permissions they need. However we are now facing the following issue's (almost there). We receive the following responses:

1) Response 1

{

    "errors": [

        "Invalid fulfillment order line item quantity requested."

    ]

}

2) Response 2

{

    "errors": [

        "Fulfillment order 6201866977533 has an unfulfillable status= closed."

    ]

}

Current situation:

 "status": "closed",

"line_items": [

                {

                    "id": 13084681896189,

                    "shop_id": 61600006397,

                    "fulfillment_order_id": 6201866977533,

                    "quantity": 1,

                    "line_item_id": 12847558721789,

                    "inventory_item_id": 44360120205565,

                    "fulfillable_quantity": 0,

                    "variant_id": 42265906446589

                }

The current status shows "closed" (marked) but this should be open and the fulfillable_quantity (marked) should be 1. Could you tell me how to keep the current status open until our partner has fulfilled the orders an how to keep the fulfillable_quantity one? 

Looking forward hearing from you:)!

[Steambox]

Hi Shopify, please help us on this subject (reply of 02-03-2023 03:41 AM). Thanks!

[Steambox]

Hi Shopify, Please help on the below messages:

Hi there,

We've been working on it and we gave our partner all the permissions they need. However we are now facing the following issue's (almost there). We receive the following responses:

1) Response 1

{

    "errors": [

        "Invalid fulfillment order line item quantity requested."

    ]

}

2) Response 2

{

    "errors": [

        "Fulfillment order 6201866977533 has an unfulfillable status= closed."

    ]

}

Current situation:

 "status": "closed",

"line_items": [

                {

                    "id": 13084681896189,

                    "shop_id": 61600006397,

                    "fulfillment_order_id": 6201866977533,

                    "quantity": 1,

                    "line_item_id": 12847558721789,

                    "inventory_item_id": 44360120205565,

                    "fulfillable_quantity": 0,

                    "variant_id": 42265906446589

                }

The current status shows "closed" (marked) but this should be open and the fulfillable_quantity (marked) should be 1. Could you tell me how to keep the current status open until our partner has fulfilled the orders an how to keep the fulfillable_quantity one?