App Issues, popping up randomly, customer protected data

App Issues, popping up randomly, customer protected data

Shopify Partner
6 0 11

Hi, having a problem with my App.  Checked today, and it shows an issue to fix by July 1.   Screenshot of the error is below.  Today is the 26th, and you'll notice that whatever error happened on the 22nd, so it's nothing that happens regularly.  The "problem" it refers to is about access to customer protected data.  I'm approved for that already.  And I'm using version 2023-04 for everything to my knowledge.  I wish they would give you more detail about the exact call that triggered that error.  Can't figure out how to correct this.  Any help?Capture2.JPG


Replies 2 (2)

Shopify Staff
2807 310 805

Hi TSappguy,


The deadline for the customer protected data update has been extended until Aug 1st so you'll have more time to figure out why this exact call was made. Have you contacted Shopify partner support about this yet?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog

Shopify Partner
3 0 0


The warning message you see is a generic message, however you are expected to upgrade to the API version mentioned in the message. Also try chatting with shopify partner support team, they are really helpful.