Hi everyone,
we offer free shipping on all of our products, so this is solely a backend issue!
We use two postal services to fulfill orders: Letters & Parcels. For the letters we export the orders and print shipping labels using Excel and manually add a stamp. For the parcels we use an app that calculates shipping rates and spits out a paid shipping label. The problem is that we have to manually go through all of our orders to find out which items needs to be shipped in which way. The parcel app only supports parcels (that's not up to the app but to the postal service only providing API access to its parcel and not letter services! uh!), so if we fulfill all orders with that app we end up buying parcel slips for letters and when we export labels for printing into excel we have to manually sort orders and exclude the ones that are parcels.
Our shopify shipping rates setup is two shipping rates: regular - free shipping, express - at extra cost.
How do we determine what's a parcel and what's a letter? The first condition is the product's dimensions. The second is the product's weight. The third condition is order value, everything above a certain value is a parcel.
It seems that Shopify doesn't have an onboard solution for this (simple!!!?) issue. Anyone had the same issue and found a solution?
