Customer Unable to Modify Shopping Cart (Cannot delete/add quantity/lines)

Customer Unable to Modify Shopping Cart (Cannot delete/add quantity/lines)

khjbk
Tourist
7 0 7

Hello Everyone,

 

Anyone bump into an issue where a customer, after adding items to their shopping cart:

1) Cannot modify quantities - So customers would modify numbers and click on "update", but nothing happens

2) Cannot delete lines - They would try clicking the trash can to delete a line, sometimes shopify deletes one line up from the intended deletion line 

3) Tries to check out, but errors out

 

Essentially, customers would try to modify/delete lines, the page would refresh, but no action occurs.

 

Solutions tried: Clear cache/cookies, multiple browsers.

 

Any help would be appreciated.

Replies 3 (3)

Liam
Shopify Staff
2873 312 821

Hi Khjbk,

 

Can you share the store where this is happening? 

Liam | Developer Advocate @ Shopify 
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khjbk
Tourist
7 0 7

Helli Liam, is there a way for us to coordinate privately.  

 

I've also discovered that at times, when customers fill up a shopping cart, then leave it over night, these issues occur.  BUT, if they build the cart and check out same day without leaving it, it's okay.  Is this issue known?

Liam
Shopify Staff
2873 312 821

Just sent you a DM 🙂

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog