Fulfilling Third-Party Marketplace Orders

[ktbishop]

Shopify has provided the following documentation for "Order management apps" but has not provided any corresponding documentation in the "Fulfillment service apps" section: 

https://shopify.dev/apps/fulfillment/order-management-apps/third-party-marketplace-order-fulfillment

Fulfillment Service apps use a different workflow, outlined here:

https://shopify.dev/apps/fulfillment/fulfillment-service-apps/manage-fulfillments-as-a-service-app

When can we expect documentation on how to manage third-party marketplace orders within the Fulfillment Service workflow?

To be more specific, I work for a fulfillment service with a client who sells products on a third-party marketplace. When they receive orders via their Shopify store, fulfillment_order_notification requests are automatically generated per the Fulfillment Service documentation above which we can then act upon. However, when they receive orders via their third-party marketplace, the fulfillment_order_notification is not automatically generated and they have to go in and manually "Request fulfillment" on each third-party order. This creates a considerable hassle for our clients, and seem to indicate an incompatibility between Shopify's handling of third-party orders and their API for Fulfillment Services.

[csam]

Hi Ktbishop,

When the order is created by the third party marketplace app, you will want to have that app request fulfillment from their end, in addition to creating the order itself. You can read more about this here: https://shopify.dev/api/admin-rest/2021-10/resources/fulfillmentrequest#post-fulfillment-orders-fulf... Hope this helps!

[ktbishop]

Thank you for the response Csam. So, if I understand correctly, our client, who is integrating with Facebook, should be able to adjust something on the Facebook side so that those fulfillment requests are generated automatically once the orders reach Shopify?