Solved

How can I trigger a "shipping update" email to the customer once a partial fulfillment takes place?

Superfunk
Shopify Partner
44 4 6

I've been able to partially fulfill an order with precision.

 

But now it seems that the platform doesn't care about it, and don't automatically send a "shipping update" to the end user that is owner of the "order" that was placed and that now is partially fulfilled.

 

What can I do to solve this, any advice?

 

I'm not using a third party fulfillment service, I did a private custom app to fulfill orders for the company I work for.

Accepted Solution (1)

KevalR
Shopify Partner
10 1 1

This is an accepted solution.

Try notifyCustomer: true for trigger email notification. 

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Replies 5 (5)

KevalR
Shopify Partner
10 1 1

This is an accepted solution.

Try notifyCustomer: true for trigger email notification. 

Superfunk
Shopify Partner
44 4 6

I'll give it a shot, thank you so much!

Superfunk
Shopify Partner
44 4 6

Never noticed before the notify_customer parameter for the REST API consumption.

But thanks to you, this has been achieved!


Have a great week ahead.

KevalR
Shopify Partner
10 1 1

Thanks! I have a bigger problem and invite you to take a look at that: https://community.shopify.com/c/fulfillment-and-inventory/tracking-number-doesn-t-triggering-notific...

Superfunk
Shopify Partner
44 4 6

Sure, I'll be there in a moment!