Is anyone having issues updating the Google product settings through Shopify?

Is anyone having issues updating the Google product settings through Shopify?

sweetelaine
Tourist
8 0 3

Many of my products come back with error messages in the Google sales channel. When I click to fix the errors, it only allows SOME of the sizes to get fixed but not all causing the entire product to not update. I keep waiting for a Shopify update to fix this but it's been going on a few weeks now. Any help?

 

Replies 3 (3)

EmmanuelFlossie
Shopify Partner
3149 230 757

Shopify will not fix this for you.

 

When you have missing data, you should either add it in the product details by going to the google and youtube app > manage products > here add the missing data.

 

Alternatively, you can add the data using spreadsheets, feed rules or even the editor. So many ways to achieve the same end result.

 

Here is more info on editing within Google Merchant Center.

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
sweetelaine
Tourist
8 0 3

Yes, I have done this but the system will say there's an error and not let me save.

EmmanuelFlossie
Shopify Partner
3149 230 757

If you are referring to the Google and Youtube app, fill out this form: https://support.google.com/merchants/contact/shopify_3p_support_app

 

If you are referring to Google Merchant Center edits, contact Google via the question mark in the top right corner.

 

Alternatively use a more professional data feed tool such as : https://apps.shopify.com/multiple-google-shopping-feeds

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.