July 27: GET /admin/api/2021-01/fulfillment_orders/{fulfillment_order_id}.json Outage - Resolved

Solved
Maxwell2
Visitor
1 0 0

According to https://shopify.dev/api/admin/rest/reference/shipping-and-fulfillment/fulfillmentorder, /admin/api/2021-07/orders/{order_id}/fulfillment_orders.json should give me an order response if I change order_id with an actual order id. 

GET https://v-logic-dev-maxwell.myshopify.com/admin/api/2021-07/orders/3927656988846/fulfillment_orders.... just returns a 404 Not Found error. I know the order_id is correct because I receive a response with https://v-logic-dev-maxwell.myshopify.com/admin/api/2021-07/orders/3892742946990.json .

Is a fulfillment order not created when an order is made? This is weird because it has only started today, and we have one of our process relying on the fulfillment_order call for the past few months until now.

{
    "order": {
        "id"3927656988846,
        "admin_graphql_api_id""gid://shopify/Order/3927656988846",
        "app_id"580111,
        "browser_ip""101.78.227.146",
        "buyer_accepts_marketing"false,
        "cancel_reason"null,
        "cancelled_at"null,
        "cart_token"null,
        "checkout_id"21255161774254,
        "checkout_token""01876fb340ced815d627cde7699c3d4f",
        "client_details": {
            "accept_language""zh-TW,zh;q=0.9,en-US;q=0.8,en;q=0.7",
            "browser_height"1211,
            "browser_ip""101.78.227.146",
            "browser_width"2400,
            "session_hash"null,
            "user_agent""Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36"
        },
        "closed_at"null,
        "confirmed"true,
        "contact_email"null,
        "created_at""2021-07-26T23:27:02-04:00",
        "currency""HKD",
        "current_subtotal_price""489.00",
        "current_subtotal_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "current_total_discounts""0.00",
        "current_total_discounts_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "current_total_duties_set"null,
        "current_total_price""500.99",
        "current_total_price_set": {
            "shop_money": {
                "amount""500.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""500.99",
                "currency_code""HKD"
            }
        },
        "current_total_tax""0.00",
        "current_total_tax_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "customer_locale""en",
        "device_id"null,
        "discount_codes": [],
        "email""",
        "financial_status""paid",
        "fulfillment_status"null,
        "gateway""bogus",
        "landing_site""/wallets/checkouts.json",
        "landing_site_ref"null,
        "location_id"null,
        "name""#1111",
        "note"null,
        "note_attributes": [],
        "number"111,
        "order_number"1111,
        "original_total_duties_set"null,
        "payment_gateway_names": [
            "bogus"
        ],
        "phone""+85254206141",
        "presentment_currency""HKD",
        "processed_at""2021-07-26T23:27:01-04:00",
        "processing_method""direct",
        "reference"null,
        "source_identifier"null,
        "source_name""web",
        "source_url"null,
        "subtotal_price""489.00",
        "subtotal_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "tags""",
        "tax_lines": [],
        "taxes_included"false,
        "test"true,
        "token""d08e916c1be76b1614f69544103cca3d",
        "total_discounts""0.00",
        "total_discounts_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "total_line_items_price""489.00",
        "total_line_items_price_set": {
            "shop_money": {
                "amount""489.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""489.00",
                "currency_code""HKD"
            }
        },
        "total_outstanding""0.00",
        "total_price""500.99",
        "total_price_set": {
            "shop_money": {
                "amount""500.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""500.99",
                "currency_code""HKD"
            }
        },
        "total_price_usd""64.48",
        "total_shipping_price_set": {
            "shop_money": {
                "amount""11.99",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""11.99",
                "currency_code""HKD"
            }
        },
        "total_tax""0.00",
        "total_tax_set": {
            "shop_money": {
                "amount""0.00",
                "currency_code""HKD"
            },
            "presentment_money": {
                "amount""0.00",
                "currency_code""HKD"
            }
        },
        "total_tip_received""0.00",
        "total_weight"5000,
        "updated_at""2021-07-26T23:27:03-04:00",
        "user_id"null,
        "billing_address": {
            "first_name""",
            "address1""Test",
            "phone"null,
            "city""Wan Chai",
            "zip"null,
            "province""Hong Kong Island",
            "country""Hong Kong",
            "last_name""Doe",
            "address2""",
            "company"null,
            "latitude"22.339206,
            "longitude"114.1498,
            "name""Doe",
            "country_code""HK",
            "province_code""HK"
        },
        "customer": {
            "id"5334675620014,
            "email"null,
            "accepts_marketing"false,
            "created_at""2021-07-04T21:15:46-04:00",
            "updated_at""2021-07-26T23:27:02-04:00",
            "first_name""",
            "last_name""Doe",
            "orders_count"0,
            "state""disabled",
            "total_spent""0.00",
            "last_order_id"null,
            "note"null,
            "verified_email"true,
            "multipass_identifier"null,
            "tax_exempt"false,
            "phone""+85254206141",
            "tags""",
            "last_order_name"null,
            "currency""HKD",
            "accepts_marketing_updated_at""2021-07-26T23:27:02-04:00",
            "marketing_opt_in_level"null,
            "tax_exemptions": [],
            "admin_graphql_api_id""gid://shopify/Customer/5334675620014",
            "default_address": {
                "id"6691444261038,
                "customer_id"5334675620014,
                "first_name""",
                "last_name""Doe",
                "company"null,
                "address1""Test",
                "address2""",
                "city""Wan Chai",
                "province""Hong Kong Island",
                "country""Hong Kong",
                "zip"null,
                "phone"null,
                "name""Doe",
                "province_code""HK",
                "country_code""HK",
                "country_name""Hong Kong",
                "default"true
            }
        },
        "discount_applications": [],
        "fulfillments": [],
        "line_items": [
            {
                "id"10156747292846,
                "admin_graphql_api_id""gid://shopify/LineItem/10156747292846",
                "fulfillable_quantity"1,
                "fulfillment_service""manual",
                "fulfillment_status"null,
                "gift_card"false,
                "grams"5000,
                "name""Shardblade - WindRunner",
                "origin_location": {
                    "id"2973948379310,
                    "country_code""HK",
                    "province_code""HK",
                    "name""v-logic-dev-maxwell",
                    "address1""1003-5, 10/F, MTL",
                    "address2""",
                    "city""Hong Kong",
                    "zip""852"
                },
                "price""489.00",
                "price_set": {
                    "shop_money": {
                        "amount""489.00",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""489.00",
                        "currency_code""HKD"
                    }
                },
                "product_exists"true,
                "product_id"6096782262446,
                "properties": [],
                "quantity"1,
                "requires_shipping"true,
                "sku""COS701",
                "taxable"true,
                "title""Shardblade",
                "total_discount""0.00",
                "total_discount_set": {
                    "shop_money": {
                        "amount""0.00",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""0.00",
                        "currency_code""HKD"
                    }
                },
                "variant_id"38071990616238,
                "variant_inventory_management""shopify",
                "variant_title""WindRunner",
                "vendor""v-logic-dev-maxwell",
                "tax_lines": [],
                "duties": [],
                "discount_allocations": []
            }
        ],
        "payment_details": {
            "credit_card_bin""1",
            "avs_result_code"null,
            "cvv_result_code"null,
            "credit_card_number""•••• •••• •••• 1",
            "credit_card_company""Bogus"
        },
        "refunds": [],
        "shipping_address": {
            "first_name""",
            "address1""Test",
            "phone"null,
            "city""Wan Chai",
            "zip"null,
            "province""Hong Kong Island",
            "country""Hong Kong",
            "last_name""Doe",
            "address2""",
            "company"null,
            "latitude"22.339206,
            "longitude"114.1498,
            "name""Doe",
            "country_code""HK",
            "province_code""HK"
        },
        "shipping_lines": [
            {
                "id"3327080956078,
                "carrier_identifier"null,
                "code""Standard",
                "delivery_category"null,
                "discounted_price""11.99",
                "discounted_price_set": {
                    "shop_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    }
                },
                "phone"null,
                "price""11.99",
                "price_set": {
                    "shop_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    },
                    "presentment_money": {
                        "amount""11.99",
                        "currency_code""HKD"
                    }
                },
                "requested_fulfillment_service_id"null,
                "source""shopify",
                "title""Standard",
                "tax_lines": [],
                "discount_allocations": []
            }
        ]
    }
}
Accepted Solution (1)
Trevor
Community Moderator
Community Moderator
3350 455 948

This is an accepted solution.

Hey everyone!

Thank you for bringing this to our attention. Our developers have diagnosed the issue and implemented a fix. Should you continue seeing this error, please contact Shopify Partner Support for further assistance. 

I'll be marking this response as solved for future viewers who may come across this topic. 

 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 13 (13)
Marc_Lawson
Shopify Partner
10 0 2

Good morning,

Anyone else experiencing trouble with this endpoint?  It is returning 404 Not Found for me since last night 9:45pm EST.  I've got orders piling up and unhappy clients.

danhm
Tourist
3 0 3
Marc_Lawson
Shopify Partner
10 0 2

Thanks for letting me know I am not alone!

I have an open ticket with support so hopefully it gets resolved soon.

joshgosse
Visitor
1 0 1

Ditto, we're having the same issue across multiple apps

Marc_Lawson
Shopify Partner
10 0 2

Thanks, Josh.  Hoping for a quick resolution for us all.

Marc_Lawson
Shopify Partner
10 0 2

Meanwhile, Shopify status showing 'operational'.  C'mon guys.

Jul 27 2021 11:41am ESTJul 27 2021 11:41am EST

danhm
Tourist
3 0 3

Looks like the issue is over, we are not seeing this anymore. 

Marc_Lawson
Shopify Partner
10 0 2

Confirmed on my end as well.  Looks like things are back up and running.

Trevor
Community Moderator
Community Moderator
3350 455 948

This is an accepted solution.

Hey everyone!

Thank you for bringing this to our attention. Our developers have diagnosed the issue and implemented a fix. Should you continue seeing this error, please contact Shopify Partner Support for further assistance. 

I'll be marking this response as solved for future viewers who may come across this topic. 

 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

BenjieMalinao
Tourist
5 0 1

just now I am having this issue. how can we we capture fulfillment_order_id when we recieve order payload?

danhm
Tourist
3 0 3
Marc_Lawson
Shopify Partner
10 0 2

I have also been having problems with /admin/api/2021-07/fulfillment_orders/{fulfillment_order_id}.json since last night.

Working with support on a ticket right now.

BenjieMalinao
Tourist
5 0 1

just now I am having this issue. how can we we capture fulfillment_order_id when we recieve order payload?