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New version - Fulfillment_service - packing slips & Product inventory

Shopify Partner
5 0 0

Hi, Recently we migrated our api to the new version, but we met some new problems:

  1. We can't print orders' packing slips in the list 【The orders you selected aren’t eligible for packing slips.
  2. If the order is refunded, products need to be restocked, but the product inventory can not be updated correctly (need to -1). Maybe because our fulfillment_service set attr 'inventory_management' as false? We hope that can be updated automatically
  3. if we set fulfillment_service's attr 'permits_sku_sharing' as true, we can not revert it to false 【 "permits_sku_sharing": ["cannot be reverted via the FulfillmentServiceUpdate API."

Actually, we create a new fulfillment_service, but we still hope to manage product inventory by shopify


Replies 2 (2)

Shopify Staff
1244 201 440

Hi @KlayThompson ,


We tested this behaviour on our end and once you set the permitsSkuSharing to 'true' it can not be reverted to "false". We tried in both REST and GraphQL with no success and it appears that this is intended behaviour. I will pass this information along to our development documents team to see if we can get the documents updated. 


Hope that helps! 

Developer Support @ Shopify
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Shopify Partner
2 0 0

Item #1  is not working for us either - we are getting "The orders you selected aren’t eligible for packing slips." when trying to print from the Order List. If we click into a specific order we can print a packing slip with no problem.