Only some requests making it to callback url

Only some requests making it to callback url

joeybab3
Shopify Partner
126 16 32

I have a fulfillment service setup and a callback url waiting to receive requests and cancellation requests. I have it just logging the requests for now, but it seems to not really be sending requests for a lot of the events. 

 

So far I have previously received a few fulfillment requested and one cancellation requested. I know the endpoint works because I have received a few of these:

{"timestamp":"2024-09-11 15:51:58","storefront":"us","request":{"kind":"CANCELLATION_REQUEST"},"post_body":"{\"kind\":\"CANCELLATION_REQUEST\"}"}

But for whatever reason I can't get it to consistently send them. Any ideas?
Reply 1 (1)

Eric-HAN
Shopify Partner
195 25 20

HI, there

I guess there might be some reasons:

  1. Verify that your endpoint is functioning correctly and ensure that your service is running smoothly.
  2. If your endpoint is functioning properly, there might be an issue with the request-sending process. Review the logic of how requests are being sent.
  3. Check if the URL callback is not changing.
  4. Have you deactivated the fulfillment service location?

 

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