Physical component attached to digital download

Solved

Physical component attached to digital download

4lifevibe
Tourist
7 1 1

I sell digital artwork on my store but when I create a product listing and then upload a digital file using the Digital Download app, I get a yellow orange banner that says

This product includes a physical component

Orders will be marked as "unfulfilled" in admin until you fulfill the physical component.

 

It doesn't have a physical component. I read that I can fix this in the Shipping and delivery setting by creating a new shipping profile but that did not fix the issue. I even deleted the default shipping profile as well and that didn't fix the issue either.

 

I need an actual solution that works, please.

 

Thank you!

 

Don't just feel the vibe, be the vibe!
Accepted Solution (1)
4lifevibe
Tourist
7 1 1

This is an accepted solution.

I fixed it. In the product page > select product > click more details > shipping > unchecked this is a physical product. 

Don't just feel the vibe, be the vibe!

View solution in original post

Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
8551 1687 1695

Hi @4lifevibe 

Did you try mark your order as fulfill in your Shopify admin? 

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4lifevibe
Tourist
7 1 1

This is an accepted solution.

I fixed it. In the product page > select product > click more details > shipping > unchecked this is a physical product. 

Don't just feel the vibe, be the vibe!