Solved

Prevent fulfillment carrier auto recognition

BorisBogatyrev
Visitor
2 1 0

Hi Shopify team!

 

We have an issue with incorrect recognition of fulfillment carrier company. We use Metro company that has tracking numbers like 478750290937 and recognized in Shopify as FedEx carrier. What should we send to prevent that and use 'Other' option that we have on the website?

Empty `company` field or None or "Metro" doesn't help - it still show FedEx to customer as the type of tracking link. Tracking number and Tracking link added correctly, but Carrier doesn't.

That is what we send:

BorisBogatyrev_2-1694208722065.png

 

BorisBogatyrev_0-1694208257940.png

That is what we have on the website:

BorisBogatyrev_1-1694208519184.png

Question is related to that page of API:

https://shopify.dev/docs/api/admin-rest/2023-04/resources/fulfillment#supported-tracking-companies

Accepted Solution (1)

BorisBogatyrev
Visitor
2 1 0

This is an accepted solution.

Solved the issue using "Other" at "company" field.

BorisBogatyrev_0-1696289471023.png

 

View solution in original post

Replies 3 (3)

garyrgilbert
Shopify Partner
385 40 155

Hi Boris,

 

I am pretty sure you have to set the company to "custom" not "none"

 

Cheers,

Gary

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BorisBogatyrev
Visitor
2 1 0

This is an accepted solution.

Solved the issue using "Other" at "company" field.

BorisBogatyrev_0-1696289471023.png

 

garyrgilbert
Shopify Partner
385 40 155

Or it might be other and not custom 😉

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