FROM CACHE - en_header
Fulfillment and Inventory
Covers all questions related to inventory management, order fulfillment, and shipping.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
What's your biggest current challenge? Have your say in Community Polls along the right column.
Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums!
While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.
- Shopify Community
- :
- Partners and Developers
- :
- Fulfillment and Inventory
- :
- refund the line_item in fulfillment process not the unfulfilled one
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
refund the line_item in fulfillment process not the unfulfilled one
refund the line_item in fulfillment process not the unfulfilled one
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-02-2021
08:28 AM
Hi, Shopify devs,
I ordered 4 products and created the fulfillment of three of them, then I created a refund of the last one of line_items. But In the end, the unfulfilled line_item wasn't removed and one of the line_item in process was refunded. How can I refund the unfulfilled one not the one in fulfillment process?
Here is my request.
{
"refund":{
"currency":"EUR",
"note":"",
"notify":true,
"refund_line_items":[
{
"line_item_id":"10189000736955",
"quantity":1,
"restock_type":"no_restock"
}
],
"shipping":{
"amount":0,
"full_refund":false
},
"transactions":[
{
"amount":13.2,
"currency":"EUR",
"gateway":"bogus",
"kind":"refund",
"order_id":"3951865364667",
"parent_id":"4906332881083"
}
]
}
}
Replies 3 (3)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-02-2021
12:13 PM
Can you share the original orders line_item section of the json object?
The only way that the refund didn't work as expected, that I can think of, is if you gave the wrong line_item id in your refund object. To make sure you select the right line_item id from the order double check the fulfillment_status of the order line_items and make sure you refund the one thats not "fulfilled"
If you did all that then the problem "might" not be on your side 😉
Cheers
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- Was your question answered? Mark it as an Accepted Solution
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-02-2021
10:45 PM
There is the order object.
{
"order": {
"id": 3951865364667,
"admin_graphql_api_id": "gid://shopify/Order/3951865364667",
"app_id": 580111,
"browser_ip": "148.153.60.102",
"buyer_accepts_marketing": false,
"cancel_reason": null,
"cancelled_at": null,
"cart_token": "95151d1768ffd3eee18f03ded6d4f5b8",
"checkout_id": 21670251233467,
"checkout_token": "d94791f1a43568d20c28da7e5087c0bc",
"client_details": {
"accept_language": "zh-CN,zh;q=0.9",
"browser_height": 798,
"browser_ip": "148.153.60.102",
"browser_width": 1440,
"session_hash": null,
"user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36"
},
"closed_at": null,
"confirmed": true,
"contact_email": "simingli@clubfactory.com",
"created_at": "2021-08-02T08:04:18-04:00",
"currency": "EUR",
"current_subtotal_price": "33.00",
"current_subtotal_price_set": {
"shop_money": {
"amount": "33.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "33.00",
"currency_code": "EUR"
}
},
"current_total_discounts": "0.00",
"current_total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"current_total_duties_set": null,
"current_total_price": "41.16",
"current_total_price_set": {
"shop_money": {
"amount": "41.16",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "41.16",
"currency_code": "EUR"
}
},
"current_total_tax": "6.86",
"current_total_tax_set": {
"shop_money": {
"amount": "6.86",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "6.86",
"currency_code": "EUR"
}
},
"customer_locale": "zh-TW",
"device_id": null,
"discount_codes": [],
"email": "simingli@clubfactory.com",
"financial_status": "partially_refunded",
"fulfillment_status": null,
"gateway": "bogus",
"landing_site": "/",
"landing_site_ref": null,
"location_id": null,
"name": "#1566",
"note": "",
"note_attributes": [],
"number": 566,
"order_number": 1566,
"order_status_url": "https://307test.myshopify.com/43203068056/orders/61a417d976348b38a4023f5b13c44838/authenticate?key=a82df7004716e4a5d674da1879a459e4",
"original_total_duties_set": null,
"payment_gateway_names": [
"bogus"
],
"phone": null,
"presentment_currency": "EUR",
"processed_at": "2021-08-02T08:04:17-04:00",
"processing_method": "direct",
"reference": null,
"referring_site": "",
"source_identifier": null,
"source_name": "web",
"source_url": null,
"subtotal_price": "44.00",
"subtotal_price_set": {
"shop_money": {
"amount": "44.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "44.00",
"currency_code": "EUR"
}
},
"tags": "",
"tax_lines": [
{
"price": "9.06",
"rate": 0.2,
"title": "GB VAT",
"price_set": {
"shop_money": {
"amount": "9.06",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "9.06",
"currency_code": "EUR"
}
}
}
],
"taxes_included": false,
"test": true,
"token": "61a417d976348b38a4023f5b13c44838",
"total_discounts": "0.00",
"total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"total_line_items_price": "44.00",
"total_line_items_price_set": {
"shop_money": {
"amount": "44.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "44.00",
"currency_code": "EUR"
}
},
"total_outstanding": "0.00",
"total_price": "54.36",
"total_price_set": {
"shop_money": {
"amount": "54.36",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "54.36",
"currency_code": "EUR"
}
},
"total_price_usd": "64.50",
"total_shipping_price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"total_tax": "9.06",
"total_tax_set": {
"shop_money": {
"amount": "9.06",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "9.06",
"currency_code": "EUR"
}
},
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2021-08-02T08:06:05-04:00",
"user_id": null,
"billing_address": {
"first_name": "kj",
"address1": "kjhkh",
"phone": null,
"city": "Menlo Park",
"zip": "NE63 8DW",
"province": "England",
"country": "United Kingdom",
"last_name": "jjh",
"address2": "111",
"company": null,
"latitude": 55.1775563,
"longitude": -1.5762752,
"name": "kj jjh",
"country_code": "GB",
"province_code": "ENG"
},
"customer": {
"id": 4681828761787,
"email": "simingli@clubfactory.com",
"accepts_marketing": false,
"created_at": "2021-02-19T01:18:12-05:00",
"updated_at": "2021-08-02T08:13:45-04:00",
"first_name": "kj",
"last_name": "jjh",
"orders_count": 2,
"state": "disabled",
"total_spent": "14.76",
"last_order_id": 3951328067771,
"note": null,
"verified_email": true,
"multipass_identifier": null,
"tax_exempt": false,
"phone": null,
"tags": "",
"last_order_name": "#1551",
"currency": "EUR",
"accepts_marketing_updated_at": "2021-02-19T01:18:12-05:00",
"marketing_opt_in_level": null,
"tax_exemptions": [],
"admin_graphql_api_id": "gid://shopify/Customer/4681828761787",
"default_address": {
"id": 6319527788731,
"customer_id": 4681828761787,
"first_name": "kj",
"last_name": "jjh",
"company": null,
"address1": "kjhkh",
"address2": "111",
"city": "Menlo Park",
"province": "England",
"country": "United Kingdom",
"zip": "NE63 8DW",
"phone": null,
"name": "kj jjh",
"province_code": "ENG",
"country_code": "GB",
"country_name": "United Kingdom",
"default": true
}
},
"discount_applications": [],
"fulfillments": [
{
"id": 3477561639099,
"admin_graphql_api_id": "gid://shopify/Fulfillment/3477561639099",
"created_at": "2021-08-02T08:05:50-04:00",
"location_id": 60196389051,
"name": "#1566.1",
"order_id": 3951865364667,
"receipt": {},
"service": "amoeba",
"shipment_status": null,
"status": "pending",
"tracking_company": null,
"tracking_number": null,
"tracking_numbers": [],
"tracking_url": null,
"tracking_urls": [],
"updated_at": "2021-08-02T08:05:50-04:00",
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 3,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
]
}
],
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
],
"payment_details": {
"credit_card_bin": "1",
"avs_result_code": null,
"cvv_result_code": null,
"credit_card_number": "•••• •••• •••• 1",
"credit_card_company": "Bogus"
},
"refunds": [
{
"id": 811835949243,
"admin_graphql_api_id": "gid://shopify/Refund/811835949243",
"created_at": "2021-08-02T08:06:05-04:00",
"note": "{\"reason\":\"Items unavailable\",\"type\":\"unfulfilled\"}",
"order_id": 3951865364667,
"processed_at": "2021-08-02T08:06:05-04:00",
"restock": false,
"total_duties_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"user_id": null,
"order_adjustments": [],
"transactions": [
{
"id": 4906335666363,
"admin_graphql_api_id": "gid://shopify/OrderTransaction/4906335666363",
"amount": "13.20",
"authorization": null,
"created_at": "2021-08-02T08:06:04-04:00",
"currency": "EUR",
"device_id": null,
"error_code": null,
"gateway": "bogus",
"kind": "refund",
"location_id": null,
"message": "Bogus Gateway: Forced success",
"order_id": 3951865364667,
"parent_id": 4906332881083,
"processed_at": "2021-08-02T08:06:04-04:00",
"receipt": {
"paid_amount": "13.20"
},
"source_name": "4833631",
"status": "success",
"test": true,
"user_id": null
}
],
"refund_line_items": [
{
"id": 303633399995,
"line_item_id": 10189000736955,
"location_id": null,
"quantity": 1,
"restock_type": "no_restock",
"subtotal": 11.0,
"subtotal_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"total_tax": 2.2,
"total_tax_set": {
"shop_money": {
"amount": "2.20",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "2.20",
"currency_code": "EUR"
}
},
"line_item": {
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
}
],
"duties": []
}
],
"shipping_address": {
"first_name": "kj",
"address1": "kjhkh",
"phone": null,
"city": "Menlo Park",
"zip": "NE63 8DW",
"province": "England",
"country": "United Kingdom",
"last_name": "jjh",
"address2": "111",
"company": null,
"latitude": 55.1775563,
"longitude": -1.5762752,
"name": "kj jjh",
"country_code": "GB",
"province_code": "ENG"
},
"shipping_lines": [
{
"id": 3320979620027,
"carrier_identifier": null,
"code": "Standard",
"delivery_category": null,
"discounted_price": "1.30",
"discounted_price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"phone": null,
"price": "1.30",
"price_set": {
"shop_money": {
"amount": "1.30",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "1.30",
"currency_code": "EUR"
}
},
"requested_fulfillment_service_id": null,
"source": "shopify",
"title": "Standard",
"tax_lines": [
{
"price": "0.26",
"price_set": {
"shop_money": {
"amount": "0.26",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.26",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"discount_allocations": []
}
]
}
}
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-02-2021
11:09 PM
order_id is 3951865364667.
There was only one origin line_item. The origin quantity is 4. The pending_fulfilled quantity is 3 and the unfulfilled quantity is 1. But when I created a refund which the quantity of line_item is 1, the unfulfilled quantity is still 1.
"line_items": [
{
"id": 10189000736955,
"admin_graphql_api_id": "gid://shopify/LineItem/10189000736955",
"fulfillable_quantity": 1,
"fulfillment_service": "amoeba",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile - Green",
"origin_location": {
"id": 2223540469912,
"country_code": "HK",
"province_code": "KL",
"name": "307test1",
"address1": "test",
"address2": "",
"city": "test",
"zip": "322222"
},
"price": "11.00",
"price_set": {
"shop_money": {
"amount": "11.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "11.00",
"currency_code": "EUR"
}
},
"product_exists": true,
"product_id": 6273866694843,
"properties": [],
"quantity": 4,
"requires_shipping": true,
"sku": "1000000391",
"taxable": true,
"title": "Plush Corn Spell Linen Sound Toy Pet Toy Cartoon Crocodile",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "EUR"
}
},
"variant_id": 38286122582203,
"variant_inventory_management": "shopify",
"variant_title": "Green",
"vendor": "amoeba",
"tax_lines": [
{
"price": "8.80",
"price_set": {
"shop_money": {
"amount": "8.80",
"currency_code": "EUR"
},
"presentment_money": {
"amount": "8.80",
"currency_code": "EUR"
}
},
"rate": 0.2,
"title": "GB VAT"
}
],
"duties": [],
"discount_allocations": []
}
]
