Solved

Self-serve returns on B2B

PK12
Shopify Partner
5 0 3

Dear community,

 

i am trying to provide B2B customers the Self-serve returns on new customer accounts.

 

On a B2C Order it works and shows up once an order is fullfilled, like expected.

Same approach with a B2B order doesn't give me the possibility on new customer accounts to trigger the Self-serve returns.

 

Is there any setting i am overlooking or are self-serve returns simply not possible on B2B?

 

Best regards

Accepted Solution (1)

Liam
Shopify Staff
2731 299 769

This is an accepted solution.

Hi again PK12,

 

After looking into this a bit more I've discovered that in fact self serve returns do not support B2B orders - which is why you're not seeing an option in the order to trigger a self serve return. Apologies for my earlier answer that indicated that it was supported - I've forwarded your feedback to the team who is working on this however!

 

Cheers,

Liam | Developer Advocate @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

View solution in original post

Replies 4 (4)

Liam
Shopify Staff
2731 299 769

Hi PK12,

 

There doesn't seem to be any inherent limitation on Shopify's end that prevents self-serve returns for B2B customers. Can you DM me the store where this is happening?

 

Thanks,

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

Liam
Shopify Staff
2731 299 769

This is an accepted solution.

Hi again PK12,

 

After looking into this a bit more I've discovered that in fact self serve returns do not support B2B orders - which is why you're not seeing an option in the order to trigger a self serve return. Apologies for my earlier answer that indicated that it was supported - I've forwarded your feedback to the team who is working on this however!

 

Cheers,

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

PK12
Shopify Partner
5 0 3

Hey Liam,

 

thank you very much for your investigation!

For now we have to figure out another solution for our customer then.

Looking forward to get a native Shopify solution about this.

 

regards

skeat
Shopify Partner
1 0 0

We would also like to see Shopify native self-service returns (via new customer accounts) made compatible with B2B orders for our dedicated B2B store.