Self-serve returns on B2B

[PK12]

Dear community,

i am trying to provide B2B customers the Self-serve returns on new customer accounts.

On a B2C Order it works and shows up once an order is fullfilled, like expected.

Same approach with a B2B order doesn't give me the possibility on new customer accounts to trigger the Self-serve returns.

Is there any setting i am overlooking or are self-serve returns simply not possible on B2B?

Best regards

[Liam]

Hi PK12,

There doesn't seem to be any inherent limitation on Shopify's end that prevents self-serve returns for B2B customers. Can you DM me the store where this is happening?

Thanks,

[Liam · Accepted solution]

Hi again PK12,

After looking into this a bit more I've discovered that in fact self serve returns do not support B2B orders - which is why you're not seeing an option in the order to trigger a self serve return. Apologies for my earlier answer that indicated that it was supported - I've forwarded your feedback to the team who is working on this however!

Cheers,

[PK12]

Hey Liam,

thank you very much for your investigation!

For now we have to figure out another solution for our customer then.

Looking forward to get a native Shopify solution about this.

regards

[skeat]

We would also like to see Shopify native self-service returns (via new customer accounts) made compatible with B2B orders for our dedicated B2B store.