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Shipping confirmation mail issue..pls help

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When order is fulfilled manually by me and we add tracking too then fullfillment email  is sended by shopify to my customers through email.


But when my dtdc third party courier app fullfill and generate tracking automatically in bulk and fullfill all orders in one go.

In that case shipping email or fullfillment email is not sended to customers by shopify

It not get triggered.

What to do 

Reply 1 (1)

Shopify Staff
1779 263 383

Hey @Labelamrita 


Be sure your courier app is setting `notify_customer` to true.

Scott | Developer Advocate @ Shopify