Covers all questions related to inventory management, order fulfillment, and shipping.
When order is fulfilled manually by me and we add tracking too then fullfillment email is sended by shopify to my customers through email.
But when my dtdc third party courier app fullfill and generate tracking automatically in bulk and fullfill all orders in one go.
In that case shipping email or fullfillment email is not sended to customers by shopify
It not get triggered.
What to do
Hey @Labelamrita
Be sure your courier app is setting `notify_customer` to true.
Scott | Developer Advocate @ Shopify