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Shipping Status Incorrect Information

guest4
Shopify Partner
79 5 19

Order page says that it's FedEx but it clicks through to DHL. The fulfillment service specified DHL eCommerce as the carrier.

 

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We're also experiencing an issue with the status saying Delivery Failed, when it has already been delivered. We've posted about this here: https://community.shopify.com/c/technical-q-a/shipping-status-arbitrary-delivery-failed/m-p/2408475.

Replies 2 (2)

guest4
Shopify Partner
79 5 19

Here's another one that says Delivery Failed even after successful delivery. This time the carrier is correct.

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guest4
Shopify Partner
79 5 19

A customer just reported this issue is affecting their customers because it affects their ability to track shipment.

 

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