Shopify Payment App

AndrésEDDigital
Shopify Partner
13 0 5

Hi, We are currently working with a Shopify Payment App with approval from Shopify Payment App team. 

 

We have a problem that when clicking on Install the application, it correctly sends to Shopify, to request the necessary permissions for the app to work correctly. When the permissions are accepted, it starts loading the app inside the Shopify iframe. But then it sends to the app page, outside the iframe, and automatically returns to Shopify and the app inside the iframe. 

 

Anyone encountered this same issue? 

 

We are at a dead end where if you offer paid consultation, please reach out and of course if anyone from Shopify reads this and can help that would be very nice, it is very frustrating we are developing for the platform and 0 support, we can understand but come on Shopify C-Level assign more budget to larger team. 

 

Thanks in advance 

Replies 3 (3)

jasonosei
Shopify Partner
2 0 0

Hi Andre,

 

Did you manage to get this sorted, I had the same issue and can advise on what to do based on what stack you are using.

 

 

AndrésEDDigital
Shopify Partner
13 0 5

Hi Jason, 

 

Currently, no. Would love to connect, so we can discuss with our internal developer. 

 

My email is andres@ed-digital.com thanks for your response 

jasonosei
Shopify Partner
2 0 0
Hi Andres,

I tried to reach via email but got no response.

Could you please email me on me@jasonosei.info