Some Archived Imported Orders Not Returned from Orders API

[grantMD]

Hi,

I'm running into an issue with the Shopify application I support. We are trying to pull archived orders that were imported into Shopify in November 2020 for a store we are authorized with, but most of their imported orders are not being returned on the Orders API. We are specifying the status=any parameter, and have the read_all_orders scope. We are able to see their Shopify-sourced orders back to when they opened their store in October 2020.

We can see about 5% of their imported orders via the API. It looks like the ones we can see were updated at some point after the import (update fulfillment, add tracking info, etc). 

Does anyone have any insight into why most of a store's imported orders wouldn't appear in the Orders API?

[GrahamS · Accepted solution]

Hey @grantMD ,

Can I ask for an x-request-id from the headers of your most recent interaction that resulted in this issue? I can take a look on our side to see what might be happening here.

Best,

[grantMD]

I was able to get this resolved on our side, thanks!

[Webudibox]

Hi,
I have the same issue. I have imported orders using Matrixify but cannot see them when calling the orders endpoint. How did you resolve this?

I can see order only calling single order by follow endpont:

https://Shopify_token/admin/api/2020-10/orders/order_id.json

Thanks

[Ieva]

Hi @Webudibox ! 

Ieva here from Matrixify. 

We can help look into this for you, however, to do so, could you please reach out to our support directly? 

Many thanks! 

[Webudibox]

Hello Ieva, 
I found the issue, imported orders has 'created_at' date with import timestamp , so cannot search with created_at. Purchase date is marked by 'processed at' key.